Returns & Exchanges

Return / Exchange Policy

To initiate a return or exchange, please contact help@kuatehk.com.com and provide your order number, the reason for return, and photos of the item you want to return. We will guide you through the return process step by step. All returns are subject to evaluation by joyymart.

Please Note

For safety and hygiene reasons, joyymart currently does not offer free return and exchange services for reasons other than product quality issues. We will charge a restocking fee of 10% - 20% for non-product quality-related returns.

Imposed Fee for Return Criteria

To ensure swift and hassle-free shipping, minimize unforeseen expenses, and responsibly evaluate and recycle returned items, we may need to apply a return fee. This fee includes return shipping fee and restocking fee, and its amount may vary based on the order status and condition of the returned item(s).

Status of the order/item(s)	Restocking Fee Rate	Return Shipping Fee
Package(s) canceled in transit	10% of the total original order(s) value.	Determined by logistics service provider and the transportation distance.
Package(s) that have not been opened and possess fully intact, undamaged original packaging and accessories.	10% of the total original order(s) value.	Determined by logistics service provider and the transportation distance.
The package(s) have been opened, the product(s) have been used, and all the contents of the box are undamaged.	20% of the total original order(s) value.	Determined by logistics service provider and the transportation distance.

 

 

 

 

 

 

Order Cancellation Policy

Order cancellation is only applicable to products that have not yet been shipped.

For order cancellations due to personal reasons (regardless of the order time), a fee of 5% of the total original order value will be charged.
If the order has already been shipped, it will be handled according to the return policy.

Defect Products Policy

joyymart's products undergo thorough inspection before reaching our customers to ensure the highest quality. However, there may still be instances where products are damaged during transportation or other unforeseen circumstances. If you receive a damaged product, please refrain from using it and promptly take a photo for evidence. Send the photo to our customer service representatives, who will promptly arrange for a replacement shipment. Additionally, kindly return the damaged product to aid us in identifying and rectifying the issue to prevent any recurrence.

 

Requirements for Return & Exchange

In accordance with our guarantee policy, when you initiate a return or exchange process successfully by contacting joyymart customer service, please ensure that you meet the following conditions:

1. All items must be returned in their original selling condition, without having been worn, washed, or altered, and all labels must remain attached.

2. All items must be returned with their original packaging, and all items must be included in a single package.

3. We can only accept returns/exchanges from the country or region to which the order was originally shipped. For instance, orders delivered to the United States must be returned from the United States.

4. Customized items cannot be returned. If the product shows signs of wear or alterations compared to its original condition, we reserve the right not to accept any return or exchange.

5. No refunds or exchanges on freebies.

Please note that these guidelines apply to all return and exchange processes except for those related to defective products.

 

 

Non-Acceptable Return Conditions

1. Any product not purchased from help@kuatehk.com.

2. If the original product, accessories, manuals, cables, and all other items originally included with the product are lost or damaged.

3. Products displaying physical damage or clear signs of user misuse.

4. Products with stains (scratches, food or oil stains, etc.).

5. The order exceeds 60 days from the date of purchase.

 

 

About The Return Process

· Step 1: Please contact our customer service team (help@kuatehk.com) to initiate the return process with the following information: Order number, proof of purchase, video, or photos of the faulty product.

· Step 2： Our customer service team will review the information you provide within 48 hours. If it is confirmed to comply with our return and exchange policy, we will provide you with the return address. 

· Step 3: Insert the receipt along with the items back into the original packaging.

· Step 4: Contact the courier yourself and hand over the package to the courier for delivery.

· Step 5: Send the order tracking number from the logistics delivery back to our email (help@kuatehk.com).

Refund Time

If a return is successfully initiated, and the product is returned successfully, your refund will be credited to the original payment method. In the case of returns, megelin.com will not refund shipping costs.

Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued, and you will receive a confirmation email.

We’re available to support you via Email: help@kuatehk.com

We strive to respond to your questions within ：24 hours

Customer service chat hours:

 Monday - Friday :8am - 18pm EST

(A) This Policy

Your privacy is of vital importance to us. Accordingly, joyymart (referred to as “ourselves”, “we”, “us”, and “our”) has developed this privacy statement for our website (help@kuatehk.com). It governs the privacy of our visitors (referred to as “user”, “visitor”, “you”, and “your”) who choose to use it. For purposes of the General Data Protection Regulations, joyymart is a controller.

This policy outlines the procedures we follow to collect, process, store, and protect our user’s personal information. We provide guidance for the requirements and obligations of the user, website, and website owners. Users are requested to read this privacy statement carefully to understand our practices regarding your personal information and how we may use your personal data.

This privacy statement is applicable to all visitors to our website and should be read in conjunction with our website. By visiting or using our website or services in any manner, you acknowledge that you accept the practices and policies outlined in this privacy statement.

 

(B) Collection of Personal Data

This privacy policy applies to information that we, joyymart, collect from or about our customers through the methods described below. We may combine information collected via one method (e.g., a joyymart website) with information collected via another method (e.g., a joyymart event). We do this to get a more complete view of our customers, which, in turn, allows us to serve you better and with more personalization. Also, note that not all of the methods listed below may be relevant to you.

joyymart collects some of your personal information when you use our website. We collect your personal information when you make a purchase, sign up for our newsletter, create an account, and when you contact us. We ask you to provide your personal information such as your first name, delivery address, email address, and location (country). You provide this information on a voluntary basis and we only use this to provide our products and services.

We may collect further information about you during your visit to our website and the completion of your transaction with us. We will notify you on our website if we need to collect further information about you. We automatically collect your log information i.e. IP address, browsing data, and device information.

 

(C) Use of Personal Data

joyymart will use your information to enhance your experience, complete your purchase/delivery and provide communication if you have signed up for our newsletters. We will also use your information to provide you with our products and services, process transactions, identify you and authenticate your details, improve and personalize our services, provide customer service, research, and manage your account.

 

(D) Legal Bases for Processing

We process your personal data to fulfill our contractual obligations to you. However, when you sign up for our newsletters, we rely on your consent to process your personal information. If we ask for any personal information for secondary purposes e.g. marketing, we will ask you directly for consent or provide you with an opportunity to decline or opt-out. If you decide to withdraw your consent for the processing of your personal information (after accepting or opting in), simply leave a message on the Contact Us page at any time.

 

(E) Storage of Personal Data

We have security measures in place when we store your personal information. We will store the personal information you provide to us in order to fulfill your order. We may keep your personal information for purposes of complying with legal obligations such as tax laws. If we no longer require personal information to provide the services to you, we will delete that personal information.

 

(F) Disclosure of Personal Data to Third Parties

We may share your information with third-party suppliers who are working on our behalf and require access to your information to carry out billing and payment processing, order fulfillment, and customer service. Our providers are carefully selected and we enter into applicable data processing agreements with such third-party suppliers to use your personal information only as necessary to provide services to joyymart.

All third-party suppliers associated with us have their own privacy terms and terms of service covering the personal information you provide to complete your transaction. As soon as you leave our website, our policies no longer apply. We highly recommend that you read the third-party company’s policies to understand their processes and treatment of your information.

 

(G) Payment Information

This includes any information that you use to make a purchase, such as your credit card details (cardholder name, card number, expiration date, etc.), gift card information, check, or other forms of payment (if such are made available). This also includes the billing name and address associated with your form of payment. We only collect payment information for purchases. If you create an account with us, your payment information (along with your purchase history and other related preferences) may be stored under your account profile. To review or edit this information, go to the relevant “My Account” section of our site or contact Customer Service.

 

(H) Use of Cookies

Our website uses cookies to identify your computer and recognize you from other users. joyymart uses cookies to improve your experience.

 

(I) Your Legal Rights

You have certain rights to your personal information including the right to access data we hold about you, to correct information we have on you, to request that we restrict the way in which data is processed about you, to delete your data, to object to the processing, or to request data portability rights. Please contact us if you wish to exercise any of these rights.

 

(J) External Links

Our website may contain links both to and from other websites. We take all the necessary steps to include safe, quality, and relevant links, however, we cannot guarantee or verify the contents of the external websites. You use all external links at your own risk and we recommend that you use appropriate caution. We do not accept responsibility or liability for any damages or implications caused by visiting linked websites.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie that gets automatically removed when you close your browser). We do this in order for the selected currency to remain consistent when browsing our website so that the prices can convert to your local currency.

 

(K) Data Security

The security of your personal and sensitive information is of utmost importance to us. We protect your information by taking appropriate precautions and using accepted industry standards; both during transmission and once we receive your data. We encrypt all of your sensitive information using secure socket layer technology (TLS). We follow accepted industry standards to prevent any loss, disclosure, access, alteration, destruction, or misuse of your personal information. Please note that no method of transmission over the Internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information; however, we cannot guarantee absolute security.

 

(L) Email Newsletter

Our website operates an email newsletter program which is used to inform our subscribers about the products and services we offer. You can subscribe using our online automated process at your own discretion. Subscriptions are taken and held securely in compliance with relevant laws and regulations.

 

(M) Changes to Our Privacy Statement

joyymart reserves the right to make changes to our Privacy Statement and Cookie Policy at any time and will post updated terms on its website. In the event of material changes, we will provide notifications here or on our homepage. Any amendments take effect as soon as they are posted.

 

(N) Contact Us

We are always here to help you. If you have any questions about our Privacy and Cookies Policy and the practices outlined within this, please Contact Us.