CONTACT US

We’d love to hear from you!
Whether you have a question about your order, shipping, returns, or just want to share feedback, our support team is always ready to help.

 

Customer Support

Email: help@kuatehk.com
(Average response time: within 24–48 hours, Monday–Friday)

Working Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)
Weekend & Holidays: Response may take a bit longer, but we’ll get back to you as soon as possible.

 

Order & Shipping Inquiries

If you have questions about your order status or tracking number, please include:

· 

Your Order Number

· 

The Email Address used for your purchase

· 

Our team will check your order details and reply promptly.

 

Company Information

Brand: joyymart
Official Website: help@kuatehk.com
Business Address:
Trailtk E-Commerce, Unit 3A, Kowloon Bay, Hong Kong (for correspondence only)

⚠️ Please note: this address is for business correspondence only — not a return warehouse.
For product returns, please contact us by email to receive the correct return address based on your region.

 

We’re here for you

At joyymart, customer happiness is our top priority.
We appreciate every message and will always do our best to provide friendly, reliable support.